Refund policy

Last updated: June 29, 2026

In Short: If the trimmer cuts, nicks, or irritates you within 30 days of delivery, we refund you.

Verifying a Covered Claim

In Short: We may ask for and or require a photo or short video to confirm a covered claim — but we will never ask for intimate photos or video of private parts. Ever.

For covered claims (a cut, nick, or irritation in use; a defect; a damaged or wrong item), our support team may ask you to send a photo or short video so we can verify and process your refund quickly.

To be clear about what that means: we will never request images or video of your genitals or any private area of your body. A photo of the trimmer itself, or of a nick or irritation on a non-private area like a hand, arm, or neck, is all we'd ever need — and you can describe what happened in your own words.

If anyone claiming to be ManMade ever asks you for intimate photos of private parts, it is not us. Do not send anything, and report it to support@manmadelabs.com right away.

Partial Refund Option

As part of our returns process, you may be offered a partial refund in place of returning your item. Accepting this offer is completely optional. If you prefer to proceed with a standard return for a full refund, simply indicate this in your message to our Support Team, and they will continue processing your return in accordance with our Return Policy.

Overview

We build the Precision Trimmer to do one thing better than anything else you've used below the waist: trim without cutting you. So that's what we stand behind.

If the trimmer nicks, cuts, or irritates your skin within 30 days of delivery, we'll refund you. You don't ship anything back. You don't send photos. You email us, tell us what happened, and we make it right.

What's Covered (30 days from delivery)

• The trimmer cut, nicked, or caused irritation in use
• The trimmer arrived defective or stopped working
• Your order never arrived

For any of these, you get a full refund and keep the trimmer. No return required.

Purchase Limits

This Promise is intended for individual consumer purchases only. We reserve the right, in our sole discretion, to deny, limit, or modify refunds, replacements, or other remedies for bulk, commercial, wholesale, reseller, distributor, or other high-volume purchases, or where we reasonably believe an order was placed for resale, commercial use, or to abuse this policy.

What's Not a Full-Refund Event

• Changed your mind / no longer want it
• Found it cheaper elsewhere

For covered claims, you may be offered a partial refund first; if you decline, a full refund will be granted. For change-of-mind requests, a partial refund is the available resolution.

Using or Opening the Trimmer

Using or opening the trimmer never voids your refund. A covered claim is honored whether the box is sealed, opened, or the trimmer has been used.

How to Request a Refund

Email support@manmadelabs.com with your order number. That's it.

We'll process your request within 1 business day. If approved, your refund returns to your original payment method within 5–10 business days. Your bank or card provider may take a few additional days to post it.

Damaged, Defective, or Wrong Item

If your order arrives damaged, defective, or incorrect, email support@manmadelabs.com within 7 days of delivery with your order number and a photo of the issue.

We'll send a replacement at no cost — or refund you in full. Your choice. No return required.

After 30 Days

Defects are handled under the standard manufacturer warranty. Reach us at support@manmadelabs.com.

What We Don't Refund

• Gift cards
• Orders placed more than 30 days ago

That's the full list.

International & EU Orders

Customers worldwide are covered by The ManMade Promise.

EU customers are additionally entitled to a 14-day cooling-off period under EU law — but our 30-day refund window already exceeds it, so the same process applies.

Fraud & Abuse

In Short: This guarantee runs on trust. Abuse it and you lose access to it.

Customers who repeatedly request refunds across multiple orders, file fraudulent damage claims, initiate chargebacks instead of contacting us, place orders in quantities that exceed normal consumer purchases, purchase products for resale or commercial purposes, or otherwise attempt to abuse this policy may be denied a refund, excluded from future purchases, or have their eligibility under The ManMade Promise revoked. We reserve the right to deny, limit, or condition any refund request where we reasonably determine that abuse, fraud, misuse, or other conduct inconsistent with the intended purpose of this policy has occurred.

Nothing in this policy limits our right to investigate refund requests, request reasonable information to verify eligibility, cancel orders obtained through fraudulent or abusive conduct, or pursue any other rights or remedies available under applicable law.

This protects the program for the overwhelming majority of customers who use it honestly and in good faith.

Need Help?

For any questions, contact support@manmadelabs.com, or write to:

Bump The DSL, LLC

9728 3rd Avenue

STE 203

Brooklyn, NY 11209

United States